Privacy Policy

Last Updated: January 2025

Sub-Zero Repair Wayland ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance repair services.

Information We Collect

Personal Information

When you request service or contact us, we may collect:

  • Name and contact information (phone number, email address)
  • Service address
  • Appliance information (brand, model, serial number)
  • Service history and preferences
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website address

How We Use Your Information

We use the information we collect to:

  • Provide and improve our appliance repair services
  • Schedule and manage service appointments
  • Communicate with you about your service requests
  • Send service reminders and maintenance tips (with your consent)
  • Process payments and maintain records
  • Improve our website and customer experience
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

  • Service technicians who perform repairs at your location
  • Parts suppliers (to order necessary components)
  • Payment processors (to complete transactions)
  • Legal authorities (when required by law)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Phone: (508) 785-6498
  • Email: service@subzerorepairwayland.com
  • Address: Wayland, MA 01778

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date.