Emergency Service: When and How to Request It

We provide 24/7 emergency service for urgent appliance situations.

What Qualifies as Emergency

Emergency service is appropriate for: - Refrigerator/freezer completely not cooling (food at risk) - Gas smell from cooking appliances - Active water leaks - Sparking or burning smell from appliances - Appliance preventing kitchen use before major event

How to Request Emergency Service

Call our emergency line: (508) 785-6498

Available 24 hours a day, 7 days a week, including holidays.

Emergency Service Process

1. Call our emergency number
2. Describe the urgent situation
3. We'll dispatch a technician as quickly as possible
4. Technician arrives with common parts
5. Immediate repair or stabilization

Emergency Service Fees

Emergency service outside regular hours includes an additional fee: - After 6pm weekdays: Additional fee applies - Weekends: Additional fee applies - Holidays: Additional fee applies

The exact fee depends on time and circumstances. Our dispatcher will quote this when you call.

Tips While Waiting

• If gas smell: Leave the area, don't use electronics
• If leak: Turn off water supply if possible
• If not cooling: Minimize door openings
• If sparking: Unplug the appliance